{"id":8081,"date":"2020-11-22T21:09:57","date_gmt":"2020-11-22T19:09:57","guid":{"rendered":"https:\/\/programsshop.com\/?page_id=8081"},"modified":"2023-04-02T06:40:20","modified_gmt":"2023-04-02T04:40:20","slug":"crm-program","status":"publish","type":"page","link":"https:\/\/programsshop.com\/fr\/knowledgebase\/crm-program\/","title":{"rendered":"CRM Gestion de la Relation Client"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8081\" class=\"elementor elementor-8081\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a27ffba animated-slow elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"a27ffba\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_mobile&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1b7876\" data-id=\"c1b7876\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46afe24 elementor-widget elementor-widget-heading\" data-id=\"46afe24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CRM Gestion de la Relation Client<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a35c94 elementor-widget elementor-widget-text-editor\" data-id=\"0a35c94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: right;\"><span style=\"font-family: Tajawal;\"><strong><span style=\"font-size: 14pt;\">Le programme Afaky CRM vous permet de suivre les op\u00e9rations de marketing et de vente, de planifier les visites, le ciblage, les communications, le support et les r\u00e9clamations des clients de mani\u00e8re simple et centralis\u00e9e. Il permet \u00e9galement \u00e0 vos employ\u00e9s de soumettre des rapports quotidiens sur les t\u00e2ches qui ont \u00e9t\u00e9 accomplies et de les enregistrer pour r\u00e9f\u00e9rence \u00e0 tout moment\u00a0; Ce qui augmente leur productivit\u00e9 et vous aide \u00e0 \u00e9valuer leur travail. Le programme Afaky CRM am\u00e8ne votre organisation au plus haut niveau d&#039;efficacit\u00e9 et de professionnalisme.<\/span><\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4354692 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4354692\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc3eb53\" data-id=\"bc3eb53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8899eee elementor-widget elementor-widget-spacer\" data-id=\"8899eee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943458c elementor-widget elementor-widget-et-general-tabs\" data-id=\"943458c\" data-element_type=\"widget\" data-widget_type=\"et-general-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div id=\"et-advance-tabs-943458c\" class=\"et-advance-tabs et-tabs-horizontal  horizontal-style-1 responsive-vertical-layout\" data-tabid=\"943458c\">\r\n            <div class=\"et-tabs-nav\">\r\n                <ul >\r\n\t\t\t\t\t                        <li class=\"inactive et-tab-nav\"\r\n                            >\r\n                            \t\t\t\t\t\t\t\t                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <span class=\"et-tab-title\">\r\n    \t\t\t\t\t\t\t\tFonctionnalit\u00e9s du programme Afaky CRM     \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t                        <\/li>\r\n\t\t\t\t\t                <\/ul>\r\n                            <\/div>\r\n            <div class=\"et-tabs-content\">\r\n\t\t\t\t                    <div class=\"clearfix inactive\">\r\n\t\t\t\t\t\t<ul>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">Organisation des visites et rendez-vous de suivi\u00a0<\/span>(\u00a0<span lang=\"ar-SA\">Contact\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">Courrier\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">un entretien\u00a0<\/span>)\u00a0<span lang=\"ar-SA\">Avec vos clients existants et potentiels et cr\u00e9ez votre propre calendrier de visites de suivi appropri\u00e9\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de r\u00e9partir les clients aux collaborateurs selon leur sp\u00e9cialisation et de lier chaque client \u00e0 un collaborateur ou repr\u00e9sentant\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de sp\u00e9cifier un utilisateur pour chaque d\u00e9l\u00e9gu\u00e9 ou employ\u00e9 et de pr\u00e9ciser ses pouvoirs\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de d\u00e9terminer le type de suivi en cours ainsi que le type et la date du prochain suivi afin que chaque employ\u00e9 puisse conna\u00eetre ses suivis \u00e0 venir\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de cl\u00f4turer le processus de suivi pour les clients dont le suivi est termin\u00e9 et qui ont \u00e9t\u00e9 enti\u00e8rement servis\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">Possibilit\u00e9 d&#039;ajouter des notes pour chaque processus de suivi\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de joindre des fichiers li\u00e9s aux suivis qui ont \u00e9t\u00e9 faits\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 de sauvegarder toutes les donn\u00e9es clients et tous les suivis aupr\u00e8s des clients, aidant ainsi tous les employ\u00e9s et les diff\u00e9rents services de l&#039;entreprise\u00a0<\/span>(<span lang=\"ar-SA\">D\u00e9partement marketing, d\u00e9partement des ventes, d\u00e9partement de support technique, d\u00e9partement du service client et autres d\u00e9partements\u00a0<\/span>)\u00a0<span lang=\"ar-SA\">Ex\u00e9cuter et assurer le suivi de toutes leurs obligations envers les clients et leurs gestionnaires\u00a0<\/span>.\u00a0<span lang=\"ar-SA\">Au final, la direction de l&#039;entreprise donne des rapports d\u00e9taill\u00e9s sur tout ce qui s&#039;est pass\u00e9 entre les employ\u00e9s de leur entreprise et leurs clients\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">La possibilit\u00e9 pour tous les employ\u00e9s de r\u00e9diger des rapports quotidiens sur les t\u00e2ches qui leur sont confi\u00e9es<\/span><\/strong><\/span><\/p>\n<\/li>\n<\/ul>                    <\/div>\r\n\t\t\t\t            <\/div>\r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60aa048 elementor-widget elementor-widget-spacer\" data-id=\"60aa048\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217db42 elementor-widget elementor-widget-heading\" data-id=\"217db42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Descriptif du programme<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f368e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f368e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5d5fc4\" data-id=\"a5d5fc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1728813 elementor-widget elementor-widget-toggle\" data-id=\"1728813\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2421\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2421\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Connectez le d\u00e9l\u00e9gu\u00e9 \u00e0 l&#039;utilisateur\u00a0:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2421\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Dans le menu Gestion de la relation client, choisissez de lier le repr\u00e9sentant \u00e0 l&#039;utilisateur, et cet \u00e9cran vous appara\u00eetra, alors cliquez sur Ajouter\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1725\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/1.png\" alt=\"1\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Ensuite, cela vous appara\u00eet, s\u00e9lectionnez l&#039;employ\u00e9\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">S\u00e9lectionnez ensuite l&#039;utilisateur\u00a0<\/span>(2)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">S\u00e9lectionnez ensuite l&#039;option\u00a0<\/span>&quot;<span lang=\"ar-SA\">Voir tous les clients<\/span>\u00bb (3)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Si vous voulez que cet employ\u00e9 voie tous les clients, et si vous ne s\u00e9lectionnez pas cette option, alors cet employ\u00e9 ne verra que ses propres clients, puis cliquez sur Enregistrer\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1728\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/2.png\" alt=\"2\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2422\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2422\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Identification client :<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2422\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Dans le menu Gestion de la relation client, choisissez Donn\u00e9es de base, puis choisissez Clients<\/span>\u2013<span lang=\"ar-SA\">Visites, et cet \u00e9cran vous appara\u00eetra, alors appuyez sur Ajouter\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1729\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/3.png\" alt=\"3\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<strong><span style=\"font-size: 14pt;\">2- Puis cet \u00e9cran s&#039;affiche pour vous, tapez<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">Nommez le client (1) puis s\u00e9lectionnez l&#039;agent pour ce client (2)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">(Ensuite, remplissez les autres donn\u00e9es si vous le souhaitez, comme indiqu\u00e9)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">Appuyez ensuite sur enregistrer.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/4.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1730\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/4.png\" alt=\"4\" width=\"600\" \/><\/a><\/span><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2423\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2423\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00e9finir les types de visites\u00a0:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2423\"><p><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Depuis le menu Customer Relationship Management, choisissez les donn\u00e9es de base, y compris les types de visites, et cet \u00e9cran vous appara\u00eetra, alors cliquez sur Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/5.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1731\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/5.png\" alt=\"5\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Puis cet \u00e9cran appara\u00eet, tapez le type de visite\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Appuyez ensuite sur enregistrer\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/6.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1732\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/6.png\" alt=\"6\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2424\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2424\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00e9finir les proc\u00e9dures de suivi\u00a0:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2424\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Depuis le menu Gestion de la Relation Client, choisissez les donn\u00e9es de base, y compris les proc\u00e9dures de suivi, et cet \u00e9cran vous appara\u00eetra, alors appuyez sur Ajouter\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/7.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1733\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/7.png\" alt=\"7\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Puis cet \u00e9cran appara\u00eet, tapez le nom de l&#039;action de suivi\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Appuyez ensuite sur enregistrer\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/8.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1734\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/8.png\" alt=\"8\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2425\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2425\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00e9finition de la proc\u00e9dure d&#039;arr\u00eat :<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2425\"><p><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Depuis le menu Gestion de la Relation Client, choisissez les donn\u00e9es de base, y compris les proc\u00e9dures de suivi, et cet \u00e9cran vous appara\u00eetra, alors appuyez sur Ajouter\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/9.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1735\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/9.png\" alt=\"9\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Puis cet \u00e9cran appara\u00eet, tapez le nom de l&#039;action de suivi\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">S\u00e9lectionnez ensuite une option\u00a0<\/span>&quot;<span lang=\"ar-SA\">Aucune action \u00e0 suivre<\/span>\u00bb (2)\u00a0<span lang=\"ar-SA\">Appuyez ensuite sur enregistrer\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/10.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1736\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/10.png\" alt=\"10\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2426\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2426\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">D\u00e9finition des cas clients\u00a0:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2426\"><strong><span style=\"font-size: 14pt;\">1- Depuis le menu Gestion de la Relation Client, choisissez les donn\u00e9es de base, y compris les cas clients, et cet \u00e9cran vous appara\u00eetra, alors appuyez sur Ajouter\u00a0<\/span>.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/11.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1737\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/11.png\" alt=\"11\" width=\"600\" \/><\/a><\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Puis cet \u00e9cran appara\u00eet, tapez le nom du dossier client\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Appuyez ensuite sur enregistrer\u00a0<\/span>.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/12.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1738\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/12.png\" alt=\"12\" width=\"600\" \/><\/a><\/span><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2427\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2427\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Faire un rapport quotidien :<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2427\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2427\"><><strong><span style=\"font-size: 14pt;\">*<span lang=\"ar-SA\">Faire un rapport quotidien\u00a0<\/span>:<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">Dans le menu CRM, s\u00e9lectionnez\n<\/span>&quot;<span lang=\"ar-SA\">Les coups\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">Rapport journalier<\/span>\u201d\u00a0<span lang=\"ar-SA\">Vous verrez cet \u00e9cran, appuyez sur Ajouter\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/13.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1739\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/13.png\" alt=\"13\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Puis cet \u00e9cran appara\u00eet, tapez les informations requises\n<\/span><span lang=\"ar-SA\">Comme indiqu\u00e9, puis cliquez sur Enregistrer\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/14.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1740\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/14.png\" alt=\"14\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p dir=\"rtl\" align=\"right\"><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2428\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2428\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Rapports fournis par le programme Afaky CRM\u00a0:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2428\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2428\"><p><strong><span style=\"font-size: 14pt;\">Rapport de visite d\u00e9l\u00e9gu\u00e9<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Rapport de suivi client<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Rapport r\u00e9capitulatif de cas client<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Rapport des prochaines visites du d\u00e9l\u00e9gu\u00e9<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Rapport des visites de d\u00e9l\u00e9gu\u00e9s \u00e0 venir - d\u00e9tails du client<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Vous pouvez acc\u00e9der \u00e0 ces rapports \u00e0 partir de la liste du CRM, puis en choisir des rapports, puis choisir le rapport souhait\u00e9.<\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f125b72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f125b72\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a3acd7\" data-id=\"4a3acd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44e7f1f animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"44e7f1f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><span style=\"font-size: 14pt;\">Vous pouvez bien s\u00fbr t\u00e9l\u00e9charger\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/programsshop.com\/fr\/accountant-afaky\/\">Logiciel CRM gratuit<\/a><\/span> Gr\u00e2ce \u00e0 la page de t\u00e9l\u00e9chargement pour vous aider \u00e0 g\u00e9rer la relation client, il est consid\u00e9r\u00e9 comme le programme de gestion de la relation client le plus populaire en Egypte et en Arabie Saoudite.<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02d041e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02d041e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d66fb3a\" data-id=\"d66fb3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eae00b elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"8eae00b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;flash&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-bounce-in\" href=\"https:\/\/programsshop.com\/fr\/explanation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explication de l&#039;interface du programme et comment le t\u00e9l\u00e9charger<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4cd37d elementor-widget elementor-widget-spacer\" data-id=\"b4cd37d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Gestion de la relation client (CRM) Le programme Afaqy de gestion de la relation client (CRM) vous permet de suivre les op\u00e9rations marketing et commerciales, planifier les visites, le ciblage, les communications, le support et les r\u00e9clamations clients de mani\u00e8re simple et centralis\u00e9e. Il permet \u00e9galement \u00e0 vos employ\u00e9s de soumettre des rapports quotidiens sur les t\u00e2ches qu&#039;ils effectuent\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":9970,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8081","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/pages\/8081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/comments?post=8081"}],"version-history":[{"count":30,"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/pages\/8081\/revisions"}],"predecessor-version":[{"id":18200,"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/pages\/8081\/revisions\/18200"}],"up":[{"embeddable":true,"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/pages\/9970"}],"wp:attachment":[{"href":"https:\/\/programsshop.com\/fr\/wp-json\/wp\/v2\/media?parent=8081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}