{"id":8081,"date":"2020-11-22T21:09:57","date_gmt":"2020-11-22T19:09:57","guid":{"rendered":"https:\/\/programsshop.com\/?page_id=8081"},"modified":"2023-04-02T06:40:20","modified_gmt":"2023-04-02T04:40:20","slug":"crm-program","status":"publish","type":"page","link":"https:\/\/programsshop.com\/en\/knowledgebase\/crm-program\/","title":{"rendered":"CRM . Customer Relationship Management"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8081\" class=\"elementor elementor-8081\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a27ffba animated-slow elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"a27ffba\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_mobile&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1b7876\" data-id=\"c1b7876\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46afe24 elementor-widget elementor-widget-heading\" data-id=\"46afe24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CRM . Customer Relationship Management<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a35c94 elementor-widget elementor-widget-text-editor\" data-id=\"0a35c94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: right;\"><span style=\"font-family: Tajawal;\"><strong><span style=\"font-size: 14pt;\">Afaky CRM program allows you to follow up on marketing and sales operations, schedule visits, targeting, communications, support and customer complaints in an easy and central way. It also enables your employees to submit daily reports about the tasks that have been completed and save them for reference at any moment; Which increases their productivity and helps you evaluate their work. Afaky CRM program brings your organization to the highest level of efficiency and professionalism.<\/span><\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4354692 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4354692\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc3eb53\" data-id=\"bc3eb53\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8899eee elementor-widget elementor-widget-spacer\" data-id=\"8899eee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943458c elementor-widget elementor-widget-et-general-tabs\" data-id=\"943458c\" data-element_type=\"widget\" data-widget_type=\"et-general-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div id=\"et-advance-tabs-943458c\" class=\"et-advance-tabs et-tabs-horizontal  horizontal-style-1 responsive-vertical-layout\" data-tabid=\"943458c\">\r\n            <div class=\"et-tabs-nav\">\r\n                <ul >\r\n\t\t\t\t\t                        <li class=\"inactive et-tab-nav\"\r\n                            >\r\n                            \t\t\t\t\t\t\t\t                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <span class=\"et-tab-title\">\r\n    \t\t\t\t\t\t\t\tAfaky CRM Program Features     \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t                        <\/li>\r\n\t\t\t\t\t                <\/ul>\r\n                            <\/div>\r\n            <div class=\"et-tabs-content\">\r\n\t\t\t\t                    <div class=\"clearfix inactive\">\r\n\t\t\t\t\t\t<ul>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">Organizing visits and follow-up appointments\u00a0<\/span>(\u00a0<span lang=\"ar-SA\">Contact\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">Mail\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">an interview\u00a0<\/span>)\u00a0<span lang=\"ar-SA\">With your existing and potential clients and create your own appropriate follow-up visits schedule\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The possibility of distributing clients to employees according to specialization and linking each client to an employee or representative\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The possibility of specifying a user for each delegate or employee and specifying his powers\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The possibility of determining the type of current follow-up and the type and date of the next follow-up so that each employee can know his upcoming follow-ups\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The possibility of closing the follow-up process for customers whose follow-up has been completed and they have been fully served\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">Possibility to add notes for each follow-up process\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The ability to attach files related to the follow-ups that have been made\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The ability to save all customer data and all follow-ups with customers, thus helping all employees and various company departments\u00a0<\/span>(<span lang=\"ar-SA\">Marketing Department, Sales Department, Technical Support Department, Customer Service Department and other departments\u00a0<\/span>)\u00a0<span lang=\"ar-SA\">Executing and following up on all their duties towards clients and their managers\u00a0<\/span>.\u00a0<span lang=\"ar-SA\">In the end, the company&#039;s management gives detailed reports on all that happened between their company&#039;s employees and their customers\u00a0<\/span>.<\/strong><\/span><\/p>\n<\/li>\n \t<li>\n<p ><span style=\"font-size: 14pt; color: #000000;\"><strong><span lang=\"ar-SA\">The ability for all employees to write daily reports about the tasks assigned to them<\/span><\/strong><\/span><\/p>\n<\/li>\n<\/ul>                    <\/div>\r\n\t\t\t\t            <\/div>\r\n        <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60aa048 elementor-widget elementor-widget-spacer\" data-id=\"60aa048\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217db42 elementor-widget elementor-widget-heading\" data-id=\"217db42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Description of the program<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f368e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f368e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5d5fc4\" data-id=\"a5d5fc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1728813 elementor-widget elementor-widget-toggle\" data-id=\"1728813\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2421\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2421\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Connect the delegate to the user:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2421\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the Customer Relationship Management menu, choose to link the representative to the user, and this screen will appear to you, so click Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1725\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/1.png\" alt=\"1\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this appears to you, select the employee\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then select the user\u00a0<\/span>(2)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then select the option\u00a0<\/span>\u201c<span lang=\"ar-SA\">View all clients<\/span>\u201d (3)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">If you want this employee to see all customers, and if you do not select this option, then this employee will see only his own customers, then click Save\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1728\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/2.png\" alt=\"2\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2422\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2422\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Customer identification:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2422\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the Customer Relationship Management menu, choose Basic Data, and then choose Customers<\/span>\u2013<span lang=\"ar-SA\">Visits, and this screen will appear to you, so press Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1729\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/3.png\" alt=\"3\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<strong><span style=\"font-size: 14pt;\">2- Then this screen appears for you, type<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">Name the customer (1) then select the agent for this customer (2)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">(Then fill in the other data if you want, as shown in it)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">Then press save.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/4.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1730\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/4.png\" alt=\"4\" width=\"600\" \/><\/a><\/span><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2423\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2423\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Define types of visits:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2423\"><p><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the Customer Relationship Management menu, choose the basic data, including the types of visits, and this screen will appear to you, so click Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/5.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1731\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/5.png\" alt=\"5\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this screen appears, type the type of visit\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then press save\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/6.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1732\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/6.png\" alt=\"6\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2424\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2424\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Define follow-up procedures:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2424\"><p ><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the Customer Relationship Management menu, choose the basic data, including the follow-up procedures, and this screen will appear to you, so press Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/7.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1733\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/7.png\" alt=\"7\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this screen appears, type the name of the follow-up action\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then press save\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/8.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1734\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/8.png\" alt=\"8\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2425\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2425\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Definition of the shutdown procedure:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2425\"><p><strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the Customer Relationship Management menu, choose the basic data, including the follow-up procedures, and this screen will appear to you, so press Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/9.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1735\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/9.png\" alt=\"9\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this screen appears, type the name of the follow-up action\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then select an option\u00a0<\/span>\u201c<span lang=\"ar-SA\">No action to follow up<\/span>\u201d (2)\u00a0<span lang=\"ar-SA\">Then press save\u00a0<\/span>.<\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/10.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1736\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/10.png\" alt=\"10\" width=\"600\" \/><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2426\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2426\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Defining customer cases:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2426\"><strong><span style=\"font-size: 14pt;\">1- From the Customer Relationship Management menu, choose basic data, including customer cases, and this screen will appear to you, so press Add\u00a0<\/span>.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/11.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1737\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/11.png\" alt=\"11\" width=\"600\" \/><\/a><\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this screen appears, type the name of the client case\u00a0<\/span>(1)<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\"><span lang=\"ar-SA\">Then press save\u00a0<\/span>.<\/span><\/strong>\n\n<strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/12.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1738\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/12.png\" alt=\"12\" width=\"600\" \/><\/a><\/span><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2427\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2427\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">* Make a daily report:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2427\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2427\"><><strong><span style=\"font-size: 14pt;\">*<span lang=\"ar-SA\">Make a daily report\u00a0<\/span>:<\/span><\/strong>\n<strong><span style=\"font-size: 14pt;\">1-\u00a0<span lang=\"ar-SA\">From the CRM menu select\n<\/span>\u201c<span lang=\"ar-SA\">Hits\u00a0<\/span>\u2013\u00a0<span lang=\"ar-SA\">Daily Report<\/span>\u201d\u00a0<span lang=\"ar-SA\">You will see this screen, press Add\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/13.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1739\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/13.png\" alt=\"13\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p><strong><span style=\"font-size: 14pt;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-771\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2014\/09\/separate.png\" alt=\"separate\" width=\"920\" height=\"10\" \/><\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\">2-\u00a0<span lang=\"ar-SA\">Then this screen appears, type the required information\n<\/span><span lang=\"ar-SA\">As shown, then click Save\u00a0<\/span>.<\/span><\/strong><\/p>\n<p ><strong><span style=\"font-size: 14pt;\"><a href=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/14.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1740\" src=\"https:\/\/programsshop.com\/wp-content\/uploads\/2016\/02\/14.png\" alt=\"14\" width=\"600\" \/><\/a><\/span><\/strong><\/p>\n<p dir=\"rtl\" align=\"right\"><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2428\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2428\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Reports provided by Afaky CRM program:<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2428\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2428\"><p><strong><span style=\"font-size: 14pt;\">Delegate visit report<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Customer follow-up report<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Customer Case Summary Report<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Report of the delegate&#039;s upcoming visits<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">Report of upcoming delegate visits - customer details<\/span><\/strong><br \/><strong><span style=\"font-size: 14pt;\">You can access these reports from the list of CRM, then choose reports from them, and then choose the report you want.<\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f125b72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f125b72\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a3acd7\" data-id=\"4a3acd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44e7f1f animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"44e7f1f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><span style=\"font-size: 14pt;\">Of course you can download\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/programsshop.com\/en\/accountant-afaky\/\">Free CRM software<\/a><\/span> Through the download page to help you manage customer relationships, it is considered the most popular customer relationship management program in Egypt and Saudi Arabia<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02d041e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02d041e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d66fb3a\" data-id=\"d66fb3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eae00b elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"8eae00b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;flash&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-bounce-in\" href=\"https:\/\/programsshop.com\/en\/explanation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explanation of the program interface and how to download it<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4cd37d elementor-widget elementor-widget-spacer\" data-id=\"b4cd37d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Relationship Management (CRM) Afaqy program for customer relationship management (CRM) allows you to monitor marketing and sales operations, schedule visits, targeting, communications, support and customer complaints in an easy and centralized manner. It also enables your employees to submit daily reports on the tasks they perform\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":9970,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8081","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/pages\/8081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/comments?post=8081"}],"version-history":[{"count":30,"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/pages\/8081\/revisions"}],"predecessor-version":[{"id":18200,"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/pages\/8081\/revisions\/18200"}],"up":[{"embeddable":true,"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/pages\/9970"}],"wp:attachment":[{"href":"https:\/\/programsshop.com\/en\/wp-json\/wp\/v2\/media?parent=8081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}